Brand Admin & Customer Experience Specialist

Jobstreet Malaysia; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A growing digital brand is looking for a passionate Admin cum Customer Service representative to enhance their digital presence. The role requires handling customer inquiries, managing bookings, and collaborating with marketing to boost brand stories. Ideal candidates should have at least 2 years of experience in customer service, possess good communication skills in English and Bahasa Malaysia, and have basic computer proficiency. This position offers an exciting opportunity to shape the voice of a newly established brand in a fast-paced environment.

Qualifications

• At least 2 years of experience in customer service or handling customer inquiries.
• Basic computer skills and proficiency in messaging apps and social media platforms.
• Detail-oriented and able to manage multiple tasks effectively.

Responsibilities

• Handle customer inquiries via phone, email, and social media.
• Prepare quotations and coordinate with shop leads.
• Manage bookings, appointments, and customer transactions.
• Conduct job completion walk-throughs and handle complaints.

Skills

Customer service experience

Communication skills in English and Bahasa Malaysia

Organizational skills

Basic computer skills

Education

Minimum SPM / Diploma or equivalent

Tools

MS Office

Google Workspace

Job description

A growing digital brand is looking for a passionate Admin cum Customer Service representative to enhance their digital presence. The role requires handling customer inquiries, managing bookings, and collaborating with marketing to boost brand stories. Ideal candidates should have at least 2 years of experience in customer service, possess good communication skills in English and Bahasa Malaysia, and have basic computer proficiency. This position offers an exciting opportunity to shape the voice of a newly established brand in a fast-paced environment.