Branch Supervisor - Kluang

Poladrone Solutions; Kluang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading solutions company in Kluang is seeking a Branch Supervisor to oversee daily operations and maintain high standards of customer service. The ideal candidate should have a Bachelor's degree in Business Administration or a related field, along with 1-3 years of experience. Responsibilities include managing staff, developing customer relations, and ensuring compliance with procedures and safety regulations. Strong communication and multitasking skills are essential for success in this role.

Qualifications

• 1 - 3 years of working experience.
• Able to analyze financial records and manage time efficiently.
• Assists team members to accomplish branch goals.

Responsibilities

• Administer everyday operations for all sales activities.
• Develop professional relationships with customer contacts.
• Supervise staff and maintain smooth workflow.
• Ensure compliance with SOPs and safety regulations.

Skills

Multitasking

Creative problem solving

Strong customer service skills

Attention to detail

Excellent written and verbal communication

Education

Bachelor's Degree in Business Administration or related field

Job description

About the job Branch Supervisor - Kluang

Branch Supervisor

Job Description

• Administer everyday operations for all sales activities.
• Develop professional relationships with all customer contacts.
• Determine all profit and sales objectives and design effective strategies to always maintain inventory levels and manage all work according to branch policies and procedures.
• Implement all required safety programs and provide required training to employees to enhance operation and supervise efficient working of all employees.
• Administer all marketing requirements and provide optimal level of customer services and provide training to all personnel at required locations.
• Provide optimal customer services and prepare all sales paperwork for branch within timeframe and resolve all customer inquiries associate with billing issues.
• Organize all safety meetings and adhere all safety regulations and monitor all phone calls from various vendors and customers and maintain and update all product knowledge of branch.
• Collaborate with human resource department and resolve all personnel issues and determine all prospect requirements and update knowledge on all company products and services.
• Supervise efficient working of staff and maintain smooth workflow and achieve all annual growth objectives and develop all project plans to improve business.
• Supervise product front line and monitor all customer complaints and maintain efficiency in branch office operations and manage all communication with events.
• Prepare and ensure maintenance of service staff schedule and perform related audit on branch activities and prepare required reports.
• Maintain high standard of services in branch and prepare accurate records.
• Ensure all personnel within branch area to always follow the required SOPs and regulation implemented by management.
• Ensure branch area and related company asset are always in safe and clean condition to work and ensure all staff to always keep the hygiene within acceptable criteria.
• Managing staff that are within branch area (inter‑department), monitoring financial operations, keeping track of financial transactions, ensuring a high standard of customer service, and filing documents

Requirements

• Bachelor’s Degree in Business Administration or a Related Field or the Equivalent Work Experience
• 1 - 3 years of working experience
• Able to multitask, prioritize, and manage time efficiently
• Creative problem solver who thrives when presented with a challenge
• Able to analyze financial records and transfer data
• Assists team members when needed to accomplish branch goals
• Strong Customer Service Skills
• Pays strict attention to detail
• Excellent written and verbal communication skills