Branch Operations Support Supervisor

J&T Express; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A logistics and express service provider in Kuala Lumpur is seeking a Network Operations Support Supervisor to enhance branch performance and drive digital transformation. The ideal candidate will have experience in logistics or operations management, strong analytical skills, and the ability to support branches with hands-on solutions. Responsibilities include promoting digital tools, leading projects for operational productivity, and providing training to branch teams. This role requires good communication skills and a willingness to travel.

Qualifications

• At least 1 year experience in logistics / express / operations management preferred.
• Ability to work cross-functionally and support branches with hands-on solutions.
• Willingness to travel.

Responsibilities

• Lead 6S implementation and branch image standards.
• Develop and implement exception-handling processes.
• Promote digital tools and smart operations across branches.
• Conduct branch cost analysis and develop cost optimization initiatives.
• Lead projects that enhance overall operational productivity.

Skills

Analytical skills

Problem-solving skills

Project execution skills

Communication skills

Job description

We are looking for a Network Operations Support Supervisor to strengthen our branch network performance, drive standardization, and support digital transformation. This role plays a key part in improving operational stability, efficiency, and service quality across our network.

Network Standardization & Quality Improvement

Lead 6S implementation and branch image standards.

Participate in branch performance grading and continuous quality improvement.

Exception Management & Branch Support

Develop and implement exception‑handling processes.

Support branches in resolving operational or business pressure challenges.

Provide training, coaching, and capability‑building for branch teams.

Digital & Smart Operations Development

Promote digital tools and smart operations across branches.

Collect user feedback, conduct research, and lead system iteration and optimization.

Use data insights to identify root causes and improve branch performance.

Conduct branch cost analysis and develop cost optimization initiatives.

Drive efficiency improvement through equipment upgrades and process enhancements.

Lead projects that enhance overall operational productivity.

Assist the region with partner/franchise recruitment.

Coordinate cross-region partner resources and support network integration

Requirements

At least 1 year experience in logistics / express / operations management preferred.

Strong analytical, problem‑solving, and project execution skills.

Ability to work cross‑functionally and support branches with hands‑on solutions.

Good communication skills and willingness to travel.