Branch Operations Support Executive (fresh graduated are welcome) - KL Eco City

JT Express; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing logistics company in Kuala Lumpur is looking for a Branch Operations Support Executive to enhance the efficiency and standardization of its branches. Responsibilities include implementing best practices, supporting branch challenges, and promoting digital transformation. Candidates should have 1-2 years of relevant experience, strong organizational skills, and proficiency in Microsoft Office applications. A positive attitude and a willingness to learn are essential.

Qualifications

• 1-2 years of experience in operations support or logistics role.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Good communication skills in English and Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Ensure smooth operations at branches.
• Implement and enhance branch 6S practices and brand standards.
• Promote digitalization and continuous improvement in branches.
• Conduct cost assessments and incubate cost-reduction initiatives.
• Assist in franchisee recruitment and resource coordination.

Skills

Organizational skills

Customer service

Problem-solving

Multitasking

Data analysis

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Branch Operations Support Executive (fresh graduated are welcome) - KL Eco City

As a Branch Operations Support Executive at J&T EXPRESS (MALAYSIA) SDN. BHD., you will play a crucial role in ensuring the smooth and efficient operation of our branches. This full‑time position is a great opportunity to be part of a dynamic and growing logistics company that is continuously expanding its presence across Malaysia.

• Standardization Development:
  Implement and enhance branch 6S practices, brand image standards, warehouse capacity standards, and branch grading evaluations to improve overall service quality.
• Exception Management & Empowerment Support:
  Develop and implement processes to handle branch operational exceptions. Support branches in managing business challenges through team training and capability‑building initiatives.
• Digital Transformation:
  Promote digitalisation across branches. Continuously improve systems through research and hands‑on application, using data segmentation to identify and resolve operational issues.
• Cost Optimization & Efficiency Improvement:
  Conduct cost assessments and incubate cost‑reduction initiatives. Improve branch efficiency through equipment upgrades, workflow adjustments, and process enhancements.
• Franchisee Resources:
  Assist regional teams in franchisee recruitment and facilitate cross‑region franchisee resource coordination.
• Travel as Required:
  Travel to underperforming branches or regions as needed to provide on‑site support and guidance.
• Other Duties:
  Perform other ad‑hoc tasks assigned by supervisors.
• 1‑2 years of experience in a similar operations support or logistics role.
• Strong organisational and multitasking abilities with attention to detail.
• Excellent customer service skills and the ability to problem‑solve effectively.
• Proficient in using Microsoft Office applications, particularly Excel and PowerPoint.
• Good communication skills in both English and Bahasa Malaysia (proficiency in Mandarin is an advantage).
• A team player with a positive attitude and willingness to learn.

Interested candidate please email your resume to ******@jtexpress.my

We regret only shortlisted candidate will be notified.