Branch Operations Supervisor — Service, Compliance & Growth

UOB; Johor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading bank in Asia is seeking a Branch Operations Manager in Johor, Malaysia. This role demands overseeing daily operations, staff management, and ensuring top service levels to meet customer needs. The ideal candidate will hold a recognized degree, possess at least 2 years of experience in branch operations, and demonstrate excellent interpersonal and problem-solving skills. Joining this dynamic team means contributing significantly to banking excellence while upholding UOB's commitment to customer satisfaction.

Qualifications

• Minimum 2 years of working experience in branch operations.
• Strong customer service mindset and enjoy meeting/exceeding customer expectations.

Responsibilities

• Ensure smooth running of daily branch operations with supervision and authorization of banking transactions.
• Manage staff performance and development providing coaching and training.
• Maintain high standards of operational control and compliance.

Skills

Customer service mindset

Team player

Interpersonal skills

Communication skills

Problem-solving skills

Education

Recognised Degree in any field

Job description

A leading bank in Asia is seeking a Branch Operations Manager in Johor, Malaysia. This role demands overseeing daily operations, staff management, and ensuring top service levels to meet customer needs. The ideal candidate will hold a recognized degree, possess at least 2 years of experience in branch operations, and demonstrate excellent interpersonal and problem-solving skills. Joining this dynamic team means contributing significantly to banking excellence while upholding UOB's commitment to customer satisfaction.