Branch Operations Lead: Customer Experience & Compliance

UOB; Johor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading bank in Asia is seeking a Branch Operations Manager in Johor, Malaysia to ensure smooth daily branch operations and manage staff performance. The ideal candidate should possess a recognized degree and have a minimum of 2 years' experience in branch operations. Core competencies include strong customer service, teamwork, and good communication skills. This position offers an opportunity to be part of a dynamic team focused on meeting customer needs and achieving sales targets.

Qualifications

• Minimum 2 years of working experience in branch operations.
• Strong customer service mind-set and enjoy exceeding customers’ expectations.

Responsibilities

• Ensure smooth running of daily branch operations.
• Manage staff performance and development through coaching.
• Maintain high operational control and compliance.
• Meet customers' banking needs efficiently.
• Achieve sales targets through teamwork.
• Ensure timely submission of regulatory reporting.

Skills

customer service mindset

team player

interpersonal skills

communication skills

problem-solving skills

Education

Recognised Degree in any field

Job description

A leading bank in Asia is seeking a Branch Operations Manager in Johor, Malaysia to ensure smooth daily branch operations and manage staff performance. The ideal candidate should possess a recognized degree and have a minimum of 2 years' experience in branch operations. Core competencies include strong customer service, teamwork, and good communication skills. This position offers an opportunity to be part of a dynamic team focused on meeting customer needs and achieving sales targets.