Branch Operations Lead - Cash & Service Excellence

Alliance Bank Malaysia Berhad; Tambunan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial institution in Tambunan, Sabah is seeking a Service & Operations Executive to manage daily transactions and uphold service quality standards. Key responsibilities include cash management, customer service, and supporting the branch operations. The ideal candidate should possess a minimum Diploma in a relevant field and demonstrate experience in clerical or customer service roles. A strong customer-oriented approach and good communication skills are essential. This position offers a great opportunity to grow in the banking sector.

Qualifications

• Minimum Diploma qualification from relevant field of study (banking, finance, etc).
• Relevant experience in clerical, office administrative, cash handling function, sales or customer service.

Responsibilities

• Process and handle day-to-day transactions of the branch.
• Ensure service quality standards are met.
• Manage daily branch's cash holdings and transactions.
• Support first line resolution of enquiries and complaints.
• Relief for Service & Operations Manager in their absence.

Skills

AGILE

Customer Service Oriented

Good communication and interpersonal skills

Education

Minimum Diploma qualification in relevant field

Job description

A financial institution in Tambunan, Sabah is seeking a Service & Operations Executive to manage daily transactions and uphold service quality standards. Key responsibilities include cash management, customer service, and supporting the branch operations. The ideal candidate should possess a minimum Diploma in a relevant field and demonstrate experience in clerical or customer service roles. A strong customer-oriented approach and good communication skills are essential. This position offers a great opportunity to grow in the banking sector.