Branch Operations & Customer Experience Manager

Hong Leong Bank Berhad; West Coast Division; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading financial institution seeks a Customer Service & Operations Manager in Sabah, Malaysia. Responsibilities include managing branch financial transactions, ensuring compliance, and training subordinates. The role demands 5+ years in banking operations, excellent interpersonal skills, and a service-oriented mindset. The successful candidate will drive customer growth and manage day-to-day branch activities. This position offers an opportunity to shape branch operations and train staff effectively.

Qualifications

• Minimum of 5 years of experience in Financial Institution or related fields.
• Knowledge in BSA, ECM, ABM Rules, BASEL II, FATCA is preferred.
• Qualified candidates should possess good communication skills.

Responsibilities

• Manage branch financial transactions and staff activities.
• Ensure compliance and internal control are not compromised.
• Approve and audit transactions to prevent fraud and errors.
• Train and coach Tellers and Customer Service Executives.

Skills

Service Oriented Mindset

Banking operations knowledge

Good interpersonal skills

Strong organizational skills

Education

Degree in Banking, Finance, Business Studies or related field

Job description

A leading financial institution seeks a Customer Service & Operations Manager in Sabah, Malaysia. Responsibilities include managing branch financial transactions, ensuring compliance, and training subordinates. The role demands 5+ years in banking operations, excellent interpersonal skills, and a service-oriented mindset. The successful candidate will drive customer growth and manage day-to-day branch activities. This position offers an opportunity to shape branch operations and train staff effectively.