Branch Operations & Customer Experience Lead

Alliance Bank Malaysia Berhad; Tambunan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank in Malaysia is seeking a dedicated individual to manage daily transactions and ensure service quality at their branch in Tambunan, Sabah. The ideal candidate has experience in branch operations, excels in customer service, and is proficient in cross-selling. Responsibilities include managing cash holdings, supporting customer needs, and contributing to branch growth. This role demands multitasking abilities and high integrity to uphold the bank's standards.

Qualifications

• Experience in branch operations.
• Expert in handling customers in a branch environment.
• Able to effectively cross-sell banking products.
• Multitasked with exemplary customer service.
• Demonstrates high integrity and ethical standards.

Responsibilities

• Process and handle day-to-day transactions of the branch.
• Manage daily branch cash holdings and transactions.
• Assist in the management of branch customer service.
• Drive branch business growth and monitor asset quality.
• Act as co-custodian for bank Self Service Terminals.
• Perform end-of-day balancing on security items.
• Check various reports and financial transactions.

Skills

Branch operations experience

Customer service expertise

Cross-selling abilities

Multitasking skills

High integrity

Job description

A leading bank in Malaysia is seeking a dedicated individual to manage daily transactions and ensure service quality at their branch in Tambunan, Sabah. The ideal candidate has experience in branch operations, excels in customer service, and is proficient in cross-selling. Responsibilities include managing cash holdings, supporting customer needs, and contributing to branch growth. This role demands multitasking abilities and high integrity to uphold the bank's standards.