Branch Manager ( Port Operations )

Ben Line Agencies; Port Klang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading port agency company based in Port Klang, Malaysia, seeks a dedicated Operations Coordinator to enhance their service delivery in the marine sector. The candidate will monitor and manage port agency operations, ensuring compliance with corporate governance and regulations. Responsibilities include coordinating with clients, managing vendor relationships, and adhering to company SOPs. The ideal candidate possesses strong communication and organizational skills, demonstrating a commitment to operational excellence. This role provides an opportunity to strengthen client relationships and support business growth.

Responsibilities

• Monitor and coordinate Port agency operations of vessels.
• Ensure team responds to enquiries and requests accurately.
• Follow up on client feedback and maintain communication.
• Ensure accountability in handling operational concerns.
• Evaluate client needs and specifications as required.
• Adhere to operational SOPs and KPIs set by Head Office.
• Report local changes in regulations to Country Head Office.
• Support commercial activities by visiting existing clients.

Job description

Overview

Enhancing our position as a leading port agency company within the Marine Agency sector to efficiently support and handle dry cargo, wet-gas, break-bulk, cruise, military, ship-managers and Naval ships when calling ports in which the branch office covers.

Responsibilities

• Responsible for Monitoring and coordinating Port agency operations of vessels in Ports covered by the branch office.
• Ensuring the team are responding to all enquiries and DA requests in an accurate and timely manner.
• Follow up on client feedback / complaints, keeping close updates and communication with Principals and vessel / Supt / owner’s relating to vessel matters.
• Ensuring full accountability and that responsiveness prevails as and when operational concerns and incidents are encountered.
• Visit/Communicate with clients and evaluate their needs and specifications as and when required.
• To ensure that all operational SOP’s and KPIs as outlined by the Head Office are strictly followed by all Branch office team members.
• To report in timely fashion and accurately any local changes in local regulations, legislation, tariffs, costings etc to the Country Head Office.
• Support commercial activity with local visits to related existing and target clients.

Vendor and third-party management

• Appoint and monitor vendors and service providers as requested by Head-Office where applicable.
• To ensure that any matters relating to pricing are kept in review to ensure offering competitive service levels to our customers’ needs.
• To monitor and provide feedback to Head Office in respect to vendor performance.

Governance

• Ensuring all Branch staff are fully compliant and adhering to the company’s code of conduct and corporate governance.
• To be fully up to date with all matters relating to Compliance policies including Anti-Bribery, Corruption and Trade Sanctions requirements. To educate the local team accordingly and to ensure any matters (should they be encountered) are escalated to Head-Office.
• Ensuring that all matters relating to the operation are conducted in a safe manner and to ensure any safety related matters are escalated to management in Head-Office.
• Where applicable, Ensuring full adherence to the company’s prefunding policies. This to include chasing principals for prefunding and settling outstanding payments where applicable.
• To strictly adhere to the company’s vendor approval processes and protocols.

Internal training management and measurement

• To ensure full compliance and utilisation of all company systems including Port360.
• Where applicable to ensure all branch office IT systems are fully functional and with most up to date security software.
• Nurturing a strong working relationship with department managers, colleagues, and subordinates within the branch office.
• To escalate any service weaknesses or concerns to the Head-Office.
• Ensuring Group SOPs and KPI’s are followed and implemented.
• Ensuring full cooperation with Group and Country Commercial teams as we continuously seek to grow the business.