Branch Manager, Kulim Branch

Bank Islam; Kulim; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial institution in Malaysia is seeking an experienced Branch Manager to oversee day-to-day operations, drive deposit account growth, and ensure compliance with banking policies. The ideal candidate will have over 8 years in retail banking, with proven leadership and sales success in deposit and investment products. This role demands strong customer service focus and excellent team management skills, along with the ability to meet performance targets and maintain high customer satisfaction.

Qualifications

• Minimum 8 years of experience in retail banking or financial services, with at least 2 years in a managerial or leadership role.
• Proven track record in sales, particularly in deposit products, fee-based services, and investment products.
• Solid understanding of financial markets, investment products, and banking operations.

Responsibilities

• Oversee and manage day-to-day operations of the branch, ensuring efficiency and compliance.
• Supervise, train, and motivate branch staff to provide excellent customer service.
• Manage branch resources, including staffing, scheduling, and operational costs.
• Drive the acquisition and growth of deposit accounts through targeted sales strategies.
• Educate customers on available fee-based services and their value.
• Lead the branch team in achieving sales and performance targets.

Skills

Strong leadership, management, and team-building skills

Excellent sales, negotiation, and customer service abilities

In-depth knowledge of deposit products, fee-based services, and investment solutions

Strong communication skills, both verbal and written

Ability to work under pressure, meet deadlines, and drive results

Job description

Responsibilities

• Oversee and manage day-to-day operations of the branch, ensuring efficiency, compliance, and adherence to banking policies and procedures.
• Supervise, train, and motivate branch staff to provide excellent customer service and achieve branch objectives.
• Manage branch resources, including staffing, scheduling, and operational costs, to ensure profitability and efficiency.
• Ensure compliance with banking regulations, internal policies, and audit requirements, including cash management and security.
• Drive the acquisition and growth of deposit accounts (e.g., savings, current accounts, fixed deposits) through targeted sales strategies and customer outreach.
• Design and execute campaigns that promote deposit products to new and existing customers.
• Monitor and analyze deposit product performance, adjust strategies as needed to meet targets, and provide staff with the tools and support needed for success.
• Maintain a strong understanding of market trends and competitor products to offer competitive and relevant deposit solutions.
• Identify opportunities to increase fee-based income by cross-selling products.
• Educate customers on available fee-based services, ensuring that they are fully informed about their options and the value these services provide.
• Work closely with the operations team to streamline the delivery of fee-based services and ensure operational efficiency.
• Build and maintain long‑term relationships with customers, acting as their primary point of contact for banking, investment, and financial needs.
• Ensure a high level of customer satisfaction by resolving complaints, addressing concerns, and providing solutions to enhance the overall banking experience.
• Conduct regular follow‑up meetings with key customers to assess their evolving needs and identify cross‑sell or upsell opportunities.
• Lead the branch team in achieving sales and performance targets, particularly in deposit product sales, fee‑based services, and investment products.
• Monitor individual and team performance and provide coaching, guidance, and motivation to ensure all staff members meet or exceed goals.
• Develop and implement action plans to address performance gaps, optimize sales strategies, and drive results.
• Ensure all branch activities related to deposit, investment, and fee-based products comply with legal, regulatory, and internal policies.
• Conduct regular audits and assessments to identify and mitigate risks related to operational processes, customer transactions, and product offerings.
• Educate staff on anti‑money laundering (AML), know‑your‑customer (KYC), and other compliance standards related to banking products and services.

Job Requirements

Experience

• Minimum 8 years of experience in retail banking or financial services, with at least 2 years in a managerial or leadership role.
• Proven track record in sales, particularly in deposit products, fee-based services, and investment products.
• Solid understanding of financial markets, investment products, and banking operations.

Skills

• Strong leadership, management, and team-building skills.
• Excellent sales, negotiation, and customer service abilities.
• In-depth knowledge of deposit products, fee-based services, and investment solutions.
• Strong communication skills, both verbal and written.
• Ability to work under pressure, meet deadlines, and drive results.