Branch CEO: Lead Customer Experience & Growth

Alliance Bank; Johor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Branch Manager to oversee all operations and lead the team towards excellence. The role requires ensuring exceptional customer service, managing branch efficiency, and driving sales performance. The ideal candidate will create a positive service culture while maintaining compliance with banking standards. A background in customer management and effective team leadership is essential for success in this role.

Qualifications

• Capable of leading and managing a branch effectively.
• Strong background in customer relationship management.
• Ability to coach and motivate a sales team.

Responsibilities

• Plan, organize, direct and control branch operations.
• Ensure compliance with service quality standards.
• Conduct sales training for team updates and effectiveness.
• Manage team performance through coaching.

Skills

Leadership

Customer Service Management

Sales Training

Team Performance Management

Operational Efficiency

Job description

A leading financial institution in Malaysia is seeking a Branch Manager to oversee all operations and lead the team towards excellence. The role requires ensuring exceptional customer service, managing branch efficiency, and driving sales performance. The ideal candidate will create a positive service culture while maintaining compliance with banking standards. A background in customer management and effective team leadership is essential for success in this role.