Boutique Manager (Luxury Watches)

Randstad; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading luxury watch retailer in Kuala Lumpur is seeking a highly driven Boutique Manager to lead their high-end watch boutique. The role involves achieving sales targets, ensuring exceptional client experiences, and managing a dedicated team. Candidates should have a minimum of 5 years in retail management in luxury sectors and a passion for high-end timepieces. This position offers a fantastic opportunity to represent a prestigious international brand in an iconic location.

Qualifications

• Minimum 5 years of retail management experience in luxury watches, fine jewelry, or high-end fashion.
• Passion for luxury timepieces and an in-depth understanding of the luxury retail market.

Responsibilities

• Lead the boutique team to achieve and exceed sales targets while ensuring world-class service standards.
• Develop and maintain strong relationships with VIP and high-net-worth clients, ensuring a personalized and memorable shopping experience.
• Oversee daily boutique operations, including inventory management and visual merchandising.

Skills

Retail management

Client relationship management

Sales performance analysis

Luxury retail market understanding

Education

Bachelor Degree

Job description

Randstad is seeking a highly driven and service-oriented Boutique Manager (high-end luxury watches) to lead a prestigious luxury watch boutique. The ideal candidate will be responsible for delivering exceptional client experiences, driving boutique sales performance, and leading a dedicated team in representing an internationally renowned luxury watch brand.

Key Responsibilities

• Lead the boutique team to achieve and exceed sales targets while ensuring world-class service standards.
• Develop and maintain strong relationships with VIP and high-net-worth clients, ensuring a personalized and memorable shopping experience.
• Oversee daily boutique operations, including inventory management, visual merchandising, and compliance with brand standards.
• Provide coaching, mentoring, and performance management to the boutique team, fostering a culture of excellence and client-centricity.
• Plan and execute clienteling initiatives, private events, and CRM activities to drive client loyalty and retention.
• Analyze business performance and prepare reports for senior management with actionable insights.

Requirements

• Minimum 5 years of retail management experience in luxury watches, fine jewelry, or high-end fashion.
• Passion for luxury timepieces and an in-depth understanding of the luxury retail market.

Education

Bachelor Degree