Boutique Assistant Manager

Reeracoen Recruitment; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking an individual for boutique operations in Kuala Lumpur. This role entails substituting for the Boutique Manager, ensuring that staff present a courteous and professional image, and maintaining optimal customer experiences. Responsibilities include staff supervision, event coordination, and adherence to operational standards. Ideal candidates will have strong leadership skills and be proficient in customer service. Opportunity for professional growth within a dynamic team is provided.

Responsibilities

• Substitute Boutique Manager during absence.
• Provide guidance to junior staff.
• Maintain neatness and organization in the boutique.
• Coordinate internal and external events.
• Oversee staff performance and propose improvements.

Job description

Responsibilities

(A) Sales and Boutique Operations

• Substitute/Replace Boutique Manager while his/her absence.
• To maintain a respectable appearance while on duty according to Company’s regulation.
• To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy, respectability and professionalism.
• To ensure all staff maintain and present themselves in accordance to standards of the Company.
• To provide guidance and assistance to junior staff in all processes.
• Participate actively to develop new sales opportunities and client relationship development in line with individual and team objective.
• Provide optimal customer experience in the boutique for new sales, customer service (repairs), and all visitors, ensuring first class customer service.
• In depth product knowledge and prices, first point of contact for guidance of knowledge to rest of the team.
• Oversee the set up and organization of boutique’s front and back office – maintenance of furniture, neatness, window display set up/communication, sales and marketing tools.
• Coordinate internal and external events – individually and with the team. Proactively identify clients to be invited, follow up of invitations to ensure participation to events.
• To be proficient and point of reference in all IT/sales/CRM back office tools for the team.

(B) Assistance in staff supervision

• To assist the Boutique Manager by leading and coaching the team in all aspects.
• Contribute to the development of staff and motivate the team to hit individual and overall goals using strategies in line with the company’s objectives.
• Take charge of staff and operation planning by managing monthly staff roster.
• Manage new hire by implementing appropriate training plans.
• Oversee the administration and operational support on daily task and marketing events, ensure all are well documented.
• Assist Boutique Manager to monitor performance and propose for improvement.
• To ensure all required reports such as sales reports, staff working hours and petty cash summary to be accurate and submitted within stipulated time period.

(C) Effective Merchandising and Sales Promotion

• To ensure availability and adequacy of attractive visual presentation of merchandise.
• Liaising with visual merchandising and Personnel on concepts/theme planning.
• To oversee overall organization of visual presentation and merchandises by ensuring products are rotated in systematic manner and rearranged at periodical basis.
• To be work closely with marketing department and team in preparation of advertisements.
• Be responsible in briefing the team on all Programs.