Billing & Customer Query Specialist

DHL; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics company is looking for a customer service representative in Petaling Jaya, Malaysia, to ensure queries are managed effectively over multiple channels. The ideal candidate should have a diploma or higher and call center experience. Responsibilities include providing professional customer service, handling complex queries, and managing escalations. Strong communication skills and typing proficiency in local languages are essential for success in this role.

Qualifications

• Min Diploma and above.
• Intermediate level of English knowledge preferred.
• Good telephone conversation/handling skills.

Responsibilities

• Ensure customer queries from multiple channels are attended promptly.
• Provide professional customer service in line with DHL standards.
• Manage customer escalation processes.

Skills

Customer focus

Communication skills

Call center experience

Typing skills

Education

Diploma or higher

Job description

A global logistics company is looking for a customer service representative in Petaling Jaya, Malaysia, to ensure queries are managed effectively over multiple channels. The ideal candidate should have a diploma or higher and call center experience. Responsibilities include providing professional customer service, handling complex queries, and managing escalations. Strong communication skills and typing proficiency in local languages are essential for success in this role.