Bilingual Logistics Customer Service Exec – Growth & Perks

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO and Technology Solutions provider is seeking a Customer Service Executive in Sungai Petani. This full-time role involves responding to customer inquiries, resolving complaints, and maintaining a positive client relationship within the logistics sector. Candidates should possess excellent English and Malay communication skills, a diploma or higher, and ideally 1-2 years of BPO experience. The position offers a salary starting at RM2000 with potential performance bonuses and various benefits, including EPF and maternity leave.

Benefits

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Opportunities for promotion

Professional development

Qualifications

• 1-2 years of BPO experience will be an added advantage.
• Willing to learn and a team player.
• Strong communication skills in English and Malay.

Responsibilities

• Respond to customer inquiries via calls and emails.
• Resolve customer complaints effectively.
• Record and submit complaints using the internal system.

Skills

Excellent English communication

Excellent Malay communication

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work under pressure

Education

Diploma and above

Job description

A leading BPO and Technology Solutions provider is seeking a Customer Service Executive in Sungai Petani. This full-time role involves responding to customer inquiries, resolving complaints, and maintaining a positive client relationship within the logistics sector. Candidates should possess excellent English and Malay communication skills, a diploma or higher, and ideally 1-2 years of BPO experience. The position offers a salary starting at RM2000 with potential performance bonuses and various benefits, including EPF and maternity leave.