Bilingual Indonesian/English Service Advisor

Teleperformance; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer service provider is seeking Service Advisors to deliver exceptional customer support in Penang, Malaysia. Candidates should possess a Bachelor's degree or diploma, B2 level English proficiency, and a passion for technology. Responsibilities include handling customer inquiries, adapting communication styles, and maintaining service quality. This role offers an opportunity to grow in a dynamic environment where technology knowledge is valued.

Qualifications

• Experience in customer-facing environments preferred.
• 6+ months of work experience in customer support is desired.
• Strong curiosity for understanding technology.

Responsibilities

• Provide comprehensive customer support and handle inquiries.
• Adapt communication style to customer needs.
• Maintain high quality as measured by client reports.

Skills

Customer service

Communication skills

Technical troubleshooting

Time management

Adaptability

Education

Bachelor's Degree or Diploma in any discipline

B2 level English proficiency

Tools

Smartphone

PC or laptop

Job description

A global customer service provider is seeking Service Advisors to deliver exceptional customer support in Penang, Malaysia. Candidates should possess a Bachelor's degree or diploma, B2 level English proficiency, and a passion for technology. Responsibilities include handling customer inquiries, adapting communication styles, and maintaining service quality. This role offers an opportunity to grow in a dynamic environment where technology knowledge is valued.