Bilingual (EN/Cantonese) Incident Specialist – 24/7 ITSM Lead

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology service provider in Kuala Lumpur is seeking an Incident Specialist fluent in English and Cantonese. The role involves managing incident handling per ITIL standards, collaborating with teams for resolutions, and preparing incident reports. Candidates should have 3-4 years of experience in incident management, a diploma or degree in IT, and skills in ITSM tools. This full-time position offers an attractive salary and various benefits, including medical coverage and annual leave.

Benefits

Attractive Salary (RM4,000 – RM5,000)

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Qualifications

• 3-4 years of experience in Incident management.
• Experience in Infrastructure, Security and Application IT domains.
• ITIL foundation v4, ITIL specialist v4 certification desired.

Responsibilities

• Manage end-to-end incident handling in line with ITIL standards.
• Collaborate with resolver teams for timely incident resolution.
• Identify process gaps and enhance documentation ensuring ISO compliance.
• Prepare and present incident reports to teams and customers.

Skills

ITSM tools

Problem-solving

Customer service

Time management

Team player

English proficiency

Cantonese proficiency

Education

Diploma/ Degree in Computer Engineering/IT or related

Tools

BMC Helix ITSM

ServiceNow

Job description

A leading technology service provider in Kuala Lumpur is seeking an Incident Specialist fluent in English and Cantonese. The role involves managing incident handling per ITIL standards, collaborating with teams for resolutions, and preparing incident reports. Candidates should have 3-4 years of experience in incident management, a diploma or degree in IT, and skills in ITSM tools. This full-time position offers an attractive salary and various benefits, including medical coverage and annual leave.