Bilingual Customer Support Specialist (Mandarin/English)

jobmajestic.com; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment platform in Malaysia is seeking customer service representatives to assist customers via calls, emails, or chats. The ideal candidates will possess good communication skills in Mandarin and English, be customer-oriented, and have basic computer skills. You'll work in a supportive team environment that values problem-solving and ensuring customer satisfaction while handling inquiries effectively. The position offers a salary range of RM 3000 - RM 3500 and requires flexibility in working hours.

Qualifications

• Minimum SPM or equivalent qualification.
• Good communication skills in Mandarin and English.
• Customer-oriented with patience and a positive attitude.
• Basic computer and typing skills.
• Able to work on shifts, weekends, and public holidays.

Responsibilities

• Handle incoming calls, emails, or chats from customers professionally and efficiently.
• Assist customers with inquiries, complaints, or product/service information.
• Provide accurate solutions to ensure customer satisfaction.
• Work closely with team members and supervisors to meet performance targets.

Skills

Good communication skills in Mandarin

Good communication skills in English

Customer-oriented

Patient

Positive attitude

Basic computer skills

Basic typing skills

Education

Minimum SPM or equivalent qualification

Job description

A leading recruitment platform in Malaysia is seeking customer service representatives to assist customers via calls, emails, or chats. The ideal candidates will possess good communication skills in Mandarin and English, be customer-oriented, and have basic computer skills. You'll work in a supportive team environment that values problem-solving and ensuring customer satisfaction while handling inquiries effectively. The position offers a salary range of RM 3000 - RM 3500 and requires flexibility in working hours.