Bilingual Customer Support Executive (RM3000)

Tribe Digital; Remote; MYR 100,000 - 150,000; Full time

Job summary

A premier mobile gaming community is seeking a dedicated customer support representative fluent in Mandarin and English. This remote position focuses on engaging with a global user base, solving their challenges, and enhancing their overall experience. The ideal candidate will have at least 12 months of client support experience and the ability to manage user interactions effectively. A fixed monthly salary of RM 3,000 is offered, along with a supportive and growth-oriented environment.

Benefits

Fixed income of RM 3,000 per month

Fully remote employment

Extensive paid onboarding curriculum

Clear internal growth trajectories

Qualifications

• Possess full professional fluency in Mandarin and English.
• Have at least 12 months of practical involvement in client support.
• Adept at managing user interactions through modern platforms.

Responsibilities

• Engage with a global user base and solve challenges.
• Enhance user experience through direct communication.

Skills

Full professional fluency in Mandarin

Full professional fluency in English

Client support experience

User interaction management

Navigating productivity suites

Education

SPM qualification or equivalent

Job description

Ready to channel your language abilities into a dynamic career? We are looking for a dedicated individual to provide top-tier assistance to a premier mobile gaming community. This role is completely location-independent, giving you the freedom to excel from your chosen environment.

As part of our team, your primary focus will be engaging with a global user base, solving their challenges, and enhancing their overall experience through direct communication channels.

Who You Are:

• Possess full professional fluency in Mandarin and English (both spoken and written).
• Have at least 12 months of practical involvement in a client support position.
• Adept at managing user interactions through modern messaging and ticket-based platforms.
• Can navigate common productivity suites and switch contexts effectively between various tools.
• Hold an SPM qualification or equivalent as a minimum.

What We Provide:

• A fixed income of RM 3,000 per month.
• A stable, fully remote employment structure.
• An extensive, paid onboarding curriculum to prepare you for success.
• Clear internal growth trajectories, with a proven history of elevating our team members.

If this position matches your skill set and ambitions, we encourage you to apply. Forward your detailed CV via WhatsApp to [phone] (Jeselyn) for a prompt review. Shortlisted applicants will be invited to schedule an online interview.

Application Question(s):

• Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM?
• Are you agreeable to a monthly salary of RM3,000?
• Can you commit to rotational shift which may include midnight and weekend schedules?
• Do you have prior experience working in customer service or call center environments?

Job Type: Full-time

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