Bilingual Customer Success Specialist (English/Mandarin) — 24/7

TP; Pahang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Malaysia is seeking a Customer Success Specialist to respond to customer requests and manage concerns. The ideal candidate will be fluent in both English and Mandarin and possess excellent communication skills. Responsibilities include educating customers on service options and resolving issues. This position requires the ability to work in a 24/7 rotational shift and experience in customer service is an advantage. Fresh graduates are welcome to apply.

Qualifications

• Fluent in English and Mandarin with strong communication skills.
• Willingness to work in a 24/7 shift rotational basis.
• Experience in customer service within a banking environment is advantageous.

Responsibilities

• Educate customers on self-service options.
• Conduct call backs for transaction confirmations.
• Clarify customer needs and provide solutions.
• Perform KYC tasks as needed.

Skills

Fluent in English

Fluent in Mandarin

Excellent written and verbal communication skills

Education

SPM and above

Job description

A financial services company in Malaysia is seeking a Customer Success Specialist to respond to customer requests and manage concerns. The ideal candidate will be fluent in both English and Mandarin and possess excellent communication skills. Responsibilities include educating customers on service options and resolving issues. This position requires the ability to work in a 24/7 rotational shift and experience in customer service is an advantage. Fresh graduates are welcome to apply.