Bilingual Customer Service Specialist (EN/CN)

Broadnote (M) Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Selangor is looking for a dedicated individual to provide exceptional customer support via phone and email. The ideal candidate will have at least one year of experience and be fluent in both Chinese and English. Responsibilities include managing customer feedback, addressing complaints, and performing general administrative tasks. This role offers competitive working hours, medical benefits, and a convenient office location, fostering a collaborative team environment.

Benefits

Medical, dental, and optical benefits

Punctuality allowance

Observance of all gazetted public holidays

Smart casual dress code

Qualifications

• At least 1 year of relevant working experience is preferred.
• Ability to manage multiple cases simultaneously.

Responsibilities

• Deliver exceptional customer service via phone and email.
• Manage and respond to customer feedback promptly.
• Handle customer complaints professionally.

Skills

Fluent in both spoken and written Chinese

Fluent in spoken and written English

Good follow‑up discipline

Able to work independently and collaboratively

Comfortable handling customer support via email and phone

Job description

A customer service company in Selangor is looking for a dedicated individual to provide exceptional customer support via phone and email. The ideal candidate will have at least one year of experience and be fluent in both Chinese and English. Responsibilities include managing customer feedback, addressing complaints, and performing general administrative tasks. This role offers competitive working hours, medical benefits, and a convenient office location, fostering a collaborative team environment.