Bilingual Customer Service Officer – Emergency & Claims Support

Hispanic Alliance for Career Enhancement; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading risk management company in Kuala Lumpur is seeking a Customer Service Officer to join their Call Centre team. You will handle inbound and outbound calls for emergency assistance, manage travel claims, and provide support for motor insurance claims. Strong communication skills, including proficiency in Mandarin, are required. This role requires commitment to a rotational shift schedule and offers a supportive work environment with opportunities for professional growth.

Benefits

Supportive and inclusive work environment

Opportunities for professional growth

Comprehensive benefits for well-being

Qualifications

• Proficiency in computer skills, including Microsoft Office.
• Strong time management abilities.
• Excellent communication skills, both oral and written.
• Ability to communicate in Mandarin to assist Chinese-speaking customers; proficiency in other dialects is a plus.
• Willingness to work on a rotating shift schedule.

Responsibilities

• Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance.
• Manage inbound calls for Travel Claims enquiries.
• Assist customers from Singapore & Hong Kong with Mobile Claims.
• Address customer inquiries and feedback regarding our services.
• Provide motor insurance claim support.
• Complete call logs and update our operating system.
• Commit to a rotational shift schedule.

Skills

Proficiency in computer skills

Strong time management abilities

Excellent communication skills

Ability to communicate in Mandarin

Job description

A leading risk management company in Kuala Lumpur is seeking a Customer Service Officer to join their Call Centre team. You will handle inbound and outbound calls for emergency assistance, manage travel claims, and provide support for motor insurance claims. Strong communication skills, including proficiency in Mandarin, are required. This role requires commitment to a rotational shift schedule and offers a supportive work environment with opportunities for professional growth.