Bilingual Customer Service Advisor (English/Cantonese)

Teleperformance; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service provider in Penang is seeking Service Advisors to support customers with inquiries including order status, delivery, and product information. The role requires effective communication in English and Cantonese, along with a Bachelor's degree or relevant diploma. Candidates should demonstrate a passion for customer service and possess troubleshooting skills. This is an excellent opportunity for those eager to grow within the organization and make an impact in customer interactions.

Qualifications

• Minimum 6 months of experience in customer support.
• Experience in customer-facing environments.
• Call center experience is an advantage.

Responsibilities

• Provide customer service support to client customers.
• Assist with order status and delivery inquiries.
• Deliver high-quality customer interactions.

Skills

Customer service focus

Clear communication in English and Cantonese

Time management

Technical troubleshooting

Ability to adapt

Attention to detail

Education

Bachelor's Degree or Diploma

B2 English Language proficiency

Job description

A customer service provider in Penang is seeking Service Advisors to support customers with inquiries including order status, delivery, and product information. The role requires effective communication in English and Cantonese, along with a Bachelor's degree or relevant diploma. Candidates should demonstrate a passion for customer service and possess troubleshooting skills. This is an excellent opportunity for those eager to grow within the organization and make an impact in customer interactions.