Bilingual Customer Experience Advisor (EN/ID)

Teleperformance; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm in Penang is seeking Service Advisors to deliver exceptional customer support. Responsibilities include handling inquiries related to orders, delivery, and product information while ensuring high-quality interactions. Candidates should have a Bachelor's degree or Diploma, strong communication skills in English and Indonesian, and a passion for customer success. This role implies a fast-paced environment offering growth opportunities and the chance to enhance customer experience.

Qualifications

• Minimum 6 months work experience in customer support or related field.
• Willingness to embrace feedback and adapt.

Responsibilities

• Provide customer service support on various queries.
• Maintain high quality of customer interactions.
• Capture required data elements in systems.

Skills

Customer service passion

Effective communication

Time management

Team collaboration

Technical troubleshooting

Education

Bachelor's Degree or Diploma

B2 English Language proficiency

Tools

Mobile Operating Systems

PC or laptop experience

Job description

A leading customer service firm in Penang is seeking Service Advisors to deliver exceptional customer support. Responsibilities include handling inquiries related to orders, delivery, and product information while ensuring high-quality interactions. Candidates should have a Bachelor's degree or Diploma, strong communication skills in English and Indonesian, and a passion for customer success. This role implies a fast-paced environment offering growth opportunities and the chance to enhance customer experience.