Bilingual Collaboration Engineer - Japanese & English (L1)

NTT; Cyberjaya; Hybrid; MYR 60,000 - 85,000; Full time

Job summary

A global technology services leader is seeking a Collaboration Managed Services Engineer (L1) to ensure clients’ Collaboration, Contact Centre, and Voice systems run smoothly. You will provide first-line support by monitoring cloud infrastructure and resolving incidents, contributing to optimizing service delivery. The ideal candidate has strong troubleshooting skills, excellent communication, and a commitment to client satisfaction through effective case management. This role offers a hybrid working environment that embraces diversity and inclusion.

Qualifications

• Ability to triage client cases effectively.
• Proficient in network, voice, collaboration services.
• Willingness to work extra hours when necessary.

Responsibilities

• Monitor client infrastructure for issues.
• Provide first-line support by resolving technical incidents.
• Contribute to optimizing work processes.

Skills

Basic troubleshooting skills

Communication skills

Active listening

Flexibility and adaptability

Positive outlook

Education

Diploma or bachelor's degree in Information Technology

Job description

A global technology services leader is seeking a Collaboration Managed Services Engineer (L1) to ensure clients’ Collaboration, Contact Centre, and Voice systems run smoothly. You will provide first-line support by monitoring cloud infrastructure and resolving incidents, contributing to optimizing service delivery. The ideal candidate has strong troubleshooting skills, excellent communication, and a commitment to client satisfaction through effective case management. This role offers a hybrid working environment that embraces diversity and inclusion.