Bilingual Cloud Solutions Engineer – Mandarin/Cantonese

Area 1 Security; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading cybersecurity firm located in Kuala Lumpur is seeking a Customer Solutions Engineer proficient in Mandarin and English. This role involves acting as a technical advisor to ensure customers derive maximum value from Cloudflare products. Responsibilities include onboarding customers, advising on best practices, and driving customer retention through relationship building. Ideal candidates will have over 5 years in post-sales management with a deep understanding of internet technologies and protocols. Travel may be required for client meetings and events.

Qualifications

• 5+ years of prior post-sales customer relationship management.
• Deep understanding of internet protocols and security.
• Ability to proactively identify and solve problems.
• Technical curiosity and passion for cutting-edge technology.

Responsibilities

• Serve as a trusted technical advisor and expand existing business.
• Deliver timely onboarding for customers and ensure product value.
• Proactively identify opportunities for customer expansion.
• Collaborate with internal teams for technical escalations.

Skills

Fluency in English

Fluency in Mandarin

Proficiency in Cantonese

Technical curiosity

Project management

Problem-solving

Job description

A leading cybersecurity firm located in Kuala Lumpur is seeking a Customer Solutions Engineer proficient in Mandarin and English. This role involves acting as a technical advisor to ensure customers derive maximum value from Cloudflare products. Responsibilities include onboarding customers, advising on best practices, and driving customer retention through relationship building. Ideal candidates will have over 5 years in post-sales management with a deep understanding of internet technologies and protocols. Travel may be required for client meetings and events.