BI Specialist

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology solutions provider is seeking a BI Specialist in Kuala Lumpur. This role requires expertise in data analysis and ability to provide complex insights for decision-making. Candidates should be proficient in CRM databases and Business Intelligence tools. Responsibilities include leading strategic business decisions through data reporting and working cross-functionally to develop actionable recommendations. The position is full-time and offers an independent working environment.

Qualifications

• Must have expert knowledge of analytical tools and solutions.
• Experience in developing and delivering data-driven insights.
• Ability to engage with strategic stakeholders.

Responsibilities

• Lead strategic business decisions through data analysis.
• Create complex specifications for reports based on business needs.
• Support customer teams using advanced analytic solutions.
• Develop insights and recommendations for stakeholders.
• Work cross-functionally as a trusted advisor.

Skills

Analytical skills

Expert knowledge of analysis solutions/tools

Proficiency in CRM databases

Proficiency in Business Intelligence (BI) Tools

Independent judgement

Job description

Job Title

BI Specialist

Job Description

The Professional, BI Analyst (TCF) role will lead strategic business decisions for customers and/or stakeholders by developing and providing data analysis and reporting of complex patterns, insights, and trends. This role will mine data from a variety of data sources to strategically support, design and predict outcomes with impactful recommendations to internal and/or external stakeholders. These insights will help solve highly complex business problems, implement best practices, and optimize business performance. The Professional, BI Analyst (TCF) will create highly complex specifications for reports and analysis based on an in-depth understanding of business needs and data available. The position will ensure processes are followed and any fall out are addressed properly using a high‑level of independent judgement and analytical skill. Will receive mentorship on new business problems and highly complex projects. May help create standard processes for the role. Requires expert knowledge of analysis solutions/tools. The role is required to be proficient in Customer Relationship Management (CRM) databases and/or Business Intelligence (BI) Tools.

• Leverages independent judgement and advanced analytical skills to interpret highly complex goals, trends, risks, and areas for improvement by collecting, analysing, reporting, and predicting on key metrics and conclusions

• Uses advanced analytic solutions to support customer teams and improve efficiencies. Works on projects/matters of high complexity in an advisor role. Complexity can vary based on several factors such as client size, number of systems, varying levels of established structures, or dynamics of customer and or data

• Works cross‑functionally to serve as a trusted advisor and expert for internal and/or external relationships to ensure high quality data is available for analysis and better business understanding

• Develops and delivers highly complex data driven insights, recommendations, and predictions to internal and/or external stakeholders

• Engages with strategic stakeholders for planning, forecasting, and gaining a solid understanding of impactful business questions to successfully document for analysis and decision making

• Work is highly independent and reliable

Location

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Time Type

Full time

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