Bellman - Concierge, Park Hyatt Kuala Lumpur

Hyatt Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel in Kuala Lumpur seeks a Guest Service Officer to provide excellent service and ensure a smooth guest experience. Responsibilities include assisting guests from arrival to departure, collaborating with front office teams, and maintaining hospitality standards. Ideal candidates possess a degree in Hospitality, strong communication skills, and a professional demeanor. Fresh graduates are welcome to apply.

Qualifications

• Malaysian Citizens and Permanent Residents only.
• Work experience as a Guest Service Officer within luxury hotels preferred.
• Professional appearance and ability to remain calm under pressure.

Responsibilities

• Provide excellent and consistent service to guests.
• Ensure a smooth guest experience from arrival to departure.
• Work closely with concierge and front office teams.

Skills

Excellent communication and interpersonal skills

Strong organizational skills

Multitasking abilities

Basic computer skills

Education

University degree/diploma in Hospitality or Tourism management

Tools

Microsoft Office Suite

Job description

Park Hyatt Kuala Lumpur – Guest Service Operations – Hourly/Entry Level Employee – Full-time – Local

Summary

You will be responsible for providing an excellent and consistent level of service to the guests. The Bellman is responsible for providing exceptional service to guests and ensuring a smooth and efficient guest experience from arrival to departure, maintaining high standards of hospitality, and working closely with the concierge and front office teams.

Qualifications

• Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in Hospitality or Tourism management.
• Work experience as a Guest Service Officer within luxury hotels is preferred. Fresh graduates are welcome.
• Professional appearance and demeanour, with the ability to remain calm and composed under pressure.
• Excellent communication and interpersonal skills, strong organizational, and multitasking abilities.
• Basic computer skills, including proficiency in Microsoft Office Suite (Excel, Word).