BELLMAN

Care Luxury Hotels & Resorts; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel in Johor Bahru is seeking a Bellman who will provide outstanding personalized customer service to each guest. Responsibilities include assisting with luggage, coordinating with various departments, and maintaining a professional image. The ideal candidate will boast strong communication skills, a wealth of knowledge about hotel services and the local area, and a commitment to guest satisfaction. This dynamic role is pivotal for ensuring a warm welcome and seamless experience for customers.

Qualifications

• Strong customer service skills and the ability to provide assistance efficiently.
• Excellent communication skills with a professional demeanor.
• Knowledge of hotel services and local tourist attractions.

Responsibilities

• Provide personalized customer service to all guests.
• Coordinate with other departments as needed.
• Conduct Bell services such as luggage assistance.

Skills

Personalized customer service

Communication skills

Knowledge of hotel operations

Salesmanship

Tourist information knowledge

Job description

Bellman

TROVE Hotel Johor Bahru

26 December 2024

• Provides personalized customer service each and every guest of the hotel. Maintain high standard of assistance at the Main Lobby to ensure guest satisfactory is achieved.
• Provided courteous and efficient service; works to comply with every guest and patrons request unless illegal.
• Coordinates, cooperates and communicates with other departments as required.
• Conducts the Bell service activities such as luggage service upon guest's arrival and departure, luggage storage, message service fax delivery, parcel and mail hand‑over, information service and other related tasks.
• Opens the door of the car for the guest in a professional manner at the main entrance of the hotel and assists to unload the luggage if any.
• Extends warm welcome and appreciation to every guest / patron at any customer approaching by greeting "Welcome to TROVe Johor Bahru" or "Welcome back, Mr./Mrs./Miss So & So".
• Rooms the guest in a professional way, addressing the guest by name, holding the lift for guest and extending hotel introduction to guest, etc.
• Possesses wealth of knowledge in hotel products, events and promotions, playing the role of salesmanship by doing efforts to sell the hotel at each customer contact, to maximize hotel revenue.
• Knowledgeable of all general tourist information and places of interest.
• Must also have the ability to provide travel and tour information and reservation.
• Assists in arranging transportation for guests as well as paging for guests.
• Responsible for the cleanliness of the counter, lobby and the surrounding environment.
• In charge of the lobby lighting on & off periodically.
• Distributes the newspaper to long‑staying guests and departments concerned.
• Reports any suspicious person or unattended luggage to Duty Manager.
• Maintains a professional image while on duty with well‑groomed hygiene and prescribed uniform.
• Performs other duties assigned by the Bell Captain, Duty Manager, Front Office Manager or other concerned hotel officers.
• Always concerns energy and environment conservation issues in daily work.
• Performs all duties, other than the above, as requested by hotel policies and/or the direct supervisor.