Become a Luxury Watch Brand Evaluator in Kuala Lumpur, Malaysia

CXG; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Part time

Job summary

A leading customer experience firm is seeking a Watch Brand Evaluator in Kuala Lumpur. This freelance role involves assessing customer experiences in luxury watch retail to provide valuable insights that enhance service quality. Candidates must be 30 or older and current customers of premium brands. Enjoy flexible hours with compensation based on the complexity of missions. Join and help shape the future of luxury watch retail.

Benefits

Flexible Schedule

Frequent Assignments

Compensation for evaluations

Qualifications

• Must be 30 years of age or older.
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.

Responsibilities

• Select your missions – Choose assignments that align with your interests and availability.
• Visit luxury watch boutiques – Discreetly engage with staff, observe their knowledge, attentiveness, and product presentation.
• Evaluate the full experience – Assess the full client journey from ambiance to post-sale service.
• Report your insights – Submit structured feedback through our CXG Live platform.

Skills

Attention to detail

Customer service experience

Organizational skills

Job description

Turn your passion for fine timepieces into a rewarding freelance opportunity!
Explore the world of luxury watchmaking and make a lasting impact on some of the world’s most prestigious horology brands. Join CXG, the global leader in customer experience, and work alongside iconic names like IWC, Piaget, Boucheron, Tiffany & Co., and more.

About the Role

As a Watch Brand Evaluator, you will immerse yourself in the luxury watch retail environment to discreetly assess customer experiences and provide valuable feedback that helps brands elevate their service. Whether you're visiting a boutique, exploring a product inquiry, or engaging with after-sales service, your insights help shape the future of luxury watch retail.

• Flexible Schedule – Each in-store visit takes around 20 minutes, giving you freedom to plan around your availability.
• Frequent Assignments – Perform multiple missions each month with globally renowned luxury watch and jewelry brands.

Our Luxury Partners

• Jewelry & Watches: Tiffany & Co., Piaget, IWC, Boucheron
• Fashion & Couture: Louis Vuitton, Saint Laurent, Balenciaga, Versace
• Beauty & Skincare: Guerlain, Givenchy
• Automotive: Bentley

What You’ll Be Doing

• Select your missions – Choose assignments that align with your interests and availability.
• Visit luxury watch boutiques – Discreetly engage with staff, observe their knowledge, attentiveness, and product presentation.
• Evaluate the full experience – From store ambiance to post-sale service, assess the full client journey.
• Report your insights – Submit structured feedback through our CXG Live platform.

Why Join CXG?

With a network of over 80,000 evaluators in 70 countries, CXG has helped leading luxury brands optimize their customer experience for nearly 20 years. Our mobile-friendly platform, CXG Live, allows you to manage missions, access resources, and submit evaluations anytime, anywhere.

Ready to turn your passion into impact?
Join our global community of watch collectors and luxury connoisseurs. Apply today and help shape the future of timepiece retail.

• Must be 30 years of age or older.
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands, to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.
• No prior experience is required; we value honest feedback from genuine customers.

• This is a freelance, project-based position
• Flexible working hours
• Compensation for Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Compensation for Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.