Beauty Customer Support Specialist - Fast-Paced Growth

Hirehub Management Sdn. Bhd.; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service representative in Johor Bahru. This role involves providing support to customers, resolving inquiries, and ensuring satisfaction. Ideal candidates will have strong communication skills, a positive attitude, and the ability to multitask effectively in a fast-paced environment. Proficiency in Mandarin is advantageous. The position offers a salary of up to RM4k.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience is a plus.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in computer skills and familiarity with CRM software is desirable.
• Positive attitude and willingness to learn and grow.
• Proficiency in Mandarin is advantageous.

Responsibilities

• Providing introductory information to prospective and new customers.
• Ensuring consumer satisfaction by handling complaints and inquiries.
• Following up with clients to check satisfaction with purchases.
• Informing patrons about additional beneficial products or services.
• Determining the quickest ways to answer customer questions.
• Escalating queries and concerns when necessary.
• Troubleshooting common issues with products or services.
• Working with management to find appropriate solutions.

Skills

Communication skills

Problem-solving abilities

Attention to detail

Multitasking

Proficiency in Mandarin

Education

High school diploma

College degree

Tools

CRM software

Job description

A leading recruitment firm is seeking a Customer Service representative in Johor Bahru. This role involves providing support to customers, resolving inquiries, and ensuring satisfaction. Ideal candidates will have strong communication skills, a positive attitude, and the ability to multitask effectively in a fast-paced environment. Proficiency in Mandarin is advantageous. The position offers a salary of up to RM4k.