Beauty Advisor

Sephora; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading beauty retailer in Kuala Lumpur seeks a dedicated team member to manage store performance and customer service. Responsibilities include monitoring sales targets, executing merchandising standards, and ensuring effective communication and product knowledge among customers. The ideal candidate will have at least secondary school education and some experience in a retail setting. Strong numeracy and communication skills will help you excel in this role while representing the brand values.

Qualifications

• Minimum secondary school education is required.
• 1-2 months of experience in a beauty or fashion retail environment preferred.
• Basic skills in numeracy and communication are essential.

Responsibilities

• Monitor store sales and KPI targets to meet or exceed them.
• Complete necessary training programs and apply learning on the job.
• Execute Visual Merchandising standards to enhance store presentation.
• Process merchandise deliveries and manage store operations efficiently.
• Provide excellent customer service following Brand standards.

Skills

Basic numeracy

Literacy skills

Verbal communication skills

Education

Minimum secondary school education

Job description

RESPONSIBILITIES AND DUTIES

Store performance and monitoring

Be aware of store sales and KPI targets, take ownership over them and use all available store resources to meet or exceed them

Collaborate productively and respectfully with team members

Self/team management: Training

Complete all applicable training programs and effectively apply the learning on the job

Seek coaching and learning opportunities to continually improve your performance

Store management – Merchandising

Execute and maintain established Visual Merchandising and In-Store Communication standards

Store management – Operations

Follow all established policies and procedures

Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor

Complete cash register transactions quickly and accurately

Minimize loss in both, the stockroom and the sales floor

Perform all store operations in a safe, effective and efficient manner

Customer Service

Execute the Brand Customer Service standards to meet or exceed customers’ expectations

Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values

Use Brands and product knowledge effectively during sales interactions

Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand

Qualifications and education requirements

Minimum secondary school education

Experience preferred

1-2 months working in a beauty/fashion customer and commercial-focused retail environment

Preferred skills and knowledge

Basic numeracy, literacy and verbal communication skills