Barista

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading international hotel group in Kuala Lumpur seeks a Coffee Specialist to elevate guest experiences through exceptional coffee preparation and service. The ideal candidate will have a strong background in customer service, a passion for coffee, and the ability to lead a team towards success. You'll maintain the coffee area, craft delightful drinks for guests, and ensure cleanliness. Join a dynamic team and make each guest's visit memorable with your creativity and flair!

Qualifications

• Experience in customer service or hospitality environment.
• Ability to lead and motivate a team.
• Knowledge of various coffee preparation methods.

Responsibilities

• Welcome customers and assess their coffee interests.
• Prepare and sell coffee drinks following recipes.
• Maintain a clean and safe work environment.
• Engage with guests to enhance their experience.

Skills

Customer service

Coffee preparation techniques

Team leadership

Creativity

Tools

Coffee machines

Job description

Our hotel, restaurant and bar are only as good as the people it employs, that’s why we picked you. You’re outgoing and you love to meet new people. You’re passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways.

You've proven you can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow. It’s your creativity and flair that we like and we know you are going to make our business a real success.

You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests. You will also work alongside our Restaurant and Bar team, and we know that between you all we will really make a name for ourselves.

You will be responsible to complete in all daily coffee preparation and the coffee machine area including all equipment and taking care of all the stock also the cleanliness from opening to closing.

Regarding the role, it’s as the job title says really, you are responsible for providing a vibrant environment for our guests to ‘kick back’ in and chill out with their favourite coffee.

• Welcomes customers by determining their coffee interests and needs.
• Educates guests by presenting and explaining the coffee drink menu; answering questions.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, cold-brew, nitro, cold-drip, and Turkish, amongst others.
• Generates revenues by attracting new guests and expanded services and products.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs and ensure that all are well maintain and work well.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Updates job knowledge by participating in educational opportunities.
• Enhances coffee area reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.