Banquet Manager - Sheraton Kota Kinabalu

Marriott Hotels Resorts; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent hospitality company seeks an experienced Event Manager in Kota Kinabalu, Malaysia. The role involves leading banquet teams, ensuring excellent customer service, and managing event supplies while adhering to high hospitality standards. Candidates must possess a high school diploma and have at least two years of experience in event management or related fields. Join us to deliver exceptional experiences and foster guest relationships, contributing to our mission of outstanding service delivery.

Qualifications

• Minimum of 2 years experience in event management or food and beverage.
• Ability to lead and motivate a team while providing high quality service.

Responsibilities

• Direct and motivate team to provide high quality service.
• Manage supplies and departmental inventories for events.
• Ensure exceptional customer service and handle guest feedback.

Skills

Event management

Customer service

Team leadership

Education

High school diploma or GED

Job description

Kota Kinabalu, Sabah, Malaysia

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Job Description

JOB SUMMARY

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Manages departmental inventories and maintains equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose, belongto an amazing globalteam, andbecomethe best version of you.

Job Info

• Job Identification 25198280
• Job Category Event Management
• Posting Date 12/12/2025, 02:31 PM
• Apply Before 12/26/2025, 02:31 PM
• Job Schedule Full time
• Locations Jalan Albert Kwok, Sabah, 88000, MY