Banking Customer Service Specialist — Rotational Shifts

PERSOL; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A banking industry company is seeking a Customer Service Representative in Kuala Lumpur. Responsibilities include handling inbound calls and delivering customer support 24/7. Candidates should have at least 2 years of customer service experience and strong communication skills. Proficiency in Microsoft Office is required. The company offers a friendly working environment, annual leave, medical benefits, and shift allowances.

Benefits

Annual & medical leave

Insurance coverage

EPF & SOCSO

Extensive training and career advancement opportunities

Qualifications

• Minimum 2 years’ customer service experience; fresh grads encouraged to apply.
• Proficient in Microsoft Office applications.
• Able to work rotational shifts in a fast-paced environment.

Responsibilities

• Handle inbound calls and provide 24/7 customer support.
• Deliver prompt, accurate, and empathetic solutions to customers.
• Escalate and follow up on complaints ensuring resolution.
• Maintain customer records and ensure data accuracy.

Skills

Customer service experience

Communication skills

Microsoft Office proficiency

Listening skills

Education

SPM with credit in Math & English / STPM / Diploma

Job description

A banking industry company is seeking a Customer Service Representative in Kuala Lumpur. Responsibilities include handling inbound calls and delivering customer support 24/7. Candidates should have at least 2 years of customer service experience and strong communication skills. Proficiency in Microsoft Office is required. The company offers a friendly working environment, annual leave, medical benefits, and shift allowances.