Banking Customer Care Specialist & Cross-Sell Expert

RHB Bank; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial institution in Petaling Jaya is seeking a Customer Service Officer to efficiently handle customer inquiries. The role includes identifying customer needs through inbound calls while promoting the bank's products and maintaining high customer satisfaction. Ideal candidates should be Diploma or Degree holders with strong communication skills and the ability to work in a fast-paced environment. Preference will be given to those with customer service experience.

Qualifications

• Experience in customer service, telemarketing, or call centers preferred.
• Strong communication skills in both spoken and written forms.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries and provide information on products.
• Manage difficult customers professionally and resolve issues.
• Process customer requests accurately and follow-up as needed.

Skills

Customer service orientation

Verbal communication skills

Problem-solving abilities

Telephone etiquette

Team player

Education

Minimum Diploma or Degree, CGPA 2.8+

Job description

A leading financial institution in Petaling Jaya is seeking a Customer Service Officer to efficiently handle customer inquiries. The role includes identifying customer needs through inbound calls while promoting the bank's products and maintaining high customer satisfaction. Ideal candidates should be Diploma or Degree holders with strong communication skills and the ability to work in a fast-paced environment. Preference will be given to those with customer service experience.