Backend Operation Manager (Logistics & Warehouse)

Zero Healthcare; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare company based in Malaysia is seeking a Backend Operation Manager to oversee logistics and warehouse operations for large, high-value massage chairs. The role involves managing inventory, coordinating deliveries and installations, and ensuring compliance with safety and quality standards. Candidates should have strong logistics experience and be fluent in Mandarin. This position offers an opportunity to enhance backend workflows and contribute to operational efficiency.

Qualifications

• Experience in managing warehouse handling and inventory for bulky goods.
• Ability to communicate effectively in Mandarin.
• Strong understanding of logistics and process improvement.

Responsibilities

• Oversee warehouse and handling operations for large massage chairs.
• Maintain accurate inventory and coordinate asset control.
• Manage logistics and white-glove delivery schedules.
• Coordinate installation processes and backend operations.
• Handle returns, repairs, and reverse logistics.
• Maintain systems and data management for operational accuracy.
• Develop SOPs and ensure compliance with safety standards.

Skills

Experience handling bulky, high-value goods

Able to speak and write in mandarin

Strong logistics and warehouse process control

Knowledge of last-mile bulky delivery & installation

Familiarity with serial number tracking

Ability to coordinate multiple backend teams

Strong problem-solving for operational exceptions

Job description

Backend Operation Manager (Logistics & Warehouse)

The Backend Operation Manager oversees backend operations for large, high-value massage chairs, managing warehouse handling, inventory accuracy, logistics, installation coordination, and backend after-sales workflows. The role ensures safe handling, on-time delivery, accurate stock control, and smooth installation readiness across warehouses and logistics partners.

Industry: Massage Chairs

Role Overview

The Backend Operation Manager oversees backend operations for large, high-value massage chairs, managing warehouse handling, inventory accuracy, logistics, installation coordination, and backend after-sales workflows. The role ensures safe handling, on-time delivery, accurate stock control, and smooth installation readiness across warehouses and logistics partners.

Key Responsibilities

1. Warehouse & Handling Operations

• Manage storage, movement, and handling of bulky, heavy massage chairs
• Design warehouse layout for oversized SKUs and spare parts
• Enforce SOPs for lifting, palletizing, packaging, and damage prevention
• Oversee inbound QC (carton integrity, model/serial verification)

2. Inventory & Asset Control

• Maintain accurate inventory by model, color, serial number
• Track demo units, showroom stock, refurbished, and damaged units
• Manage spare parts inventory (rollers, control panels, motors)
• Conduct periodic physical counts and reconciliation

3. Logistics & Delivery Management

• Coordinate white-glove delivery teams and transport partners
• Plan route scheduling for large-item deliveries
• Ensure delivery readiness (access checks, lift availability, staircase risks)
• Monitor delivery SLA, damage rates, and failed delivery cases

4. Installation & Backend Coordination

• Coordinate delivery + installation schedules
• Ensure installers receive correct model, tools, and instructions
• Track installation completion and handover confirmation
• Handle backend escalation for failed or rescheduled installations

5. Returns, Repairs & Reverse Logistics

• Manage DOA (dead-on-arrival), exchange, and return processes
• Coordinate pickup, warehouse inspection, and refurbishment flow
• Track repair status and parts replacement
• Reduce turnaround time for repair and replacement cases

6. Systems & Data Management

• Maintain WMS / ERP records for serialized products
• Ensure order-to-delivery-to-installation status accuracy
• Generate backend reports: damage rate, delivery success, stock aging

7. Process Improvement & Compliance

• Develop SOPs for:
  • Heavy item handling
  • Damage prevention
  • Installation readiness
  • Reverse logistics
• Ensure compliance with safety, warranty, and quality standards

Required Skills & Competencies

• Experience handling bulky, high-value goods
• Able to speak and write in mandarin
• Strong logistics and warehouse process control
• Knowledge of last-mile bulky delivery & installation
• Familiarity with serial number tracking
• Ability to coordinate multiple backend teams (warehouse, delivery, installers)
• Strong problem-solving for operational exceptions