B2B Sales & Digital Marketing Tech Support Specialist

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technical support provider is seeking a technical supporter in Kuala Lumpur. This role requires contacting customers through phone, chat, and email to integrate their online presence and assist with technical challenges. The ideal candidate will have B2B sales experience and digital marketing knowledge, along with proficiency in Traditional Mandarin and Cantonese. This full-time, weekday position offers a salary range of MYR 5,000 to 5,500 monthly, with incentives.

Benefits

Monthly incentives

Qualifications

• Local Malaysian.
• Well versed in Traditional Mandarin and Cantonese.
• Can start on 2 February 2026.

Responsibilities

• Contact customers via phone, chat, and email after making an appointment.
• Support customers by integrating their website, store, or account.
• Advise on technical integration and process improvements.
• Provide a step-by-step guide to implementing the Conversions API.
• Monitor customer success through ongoing tracking.

Skills

B2B sales experience

Digital marketing knowledge

Technical knowledge

Experience with social media advertising

API/SDK integration

Tools

Pixel

MS Office

Electronic mail systems

Job description

A leading technical support provider is seeking a technical supporter in Kuala Lumpur. This role requires contacting customers through phone, chat, and email to integrate their online presence and assist with technical challenges. The ideal candidate will have B2B sales experience and digital marketing knowledge, along with proficiency in Traditional Mandarin and Cantonese. This full-time, weekday position offers a salary range of MYR 5,000 to 5,500 monthly, with incentives.