B2B Inside Sales Executive [Regular Working Hours]

TDCX; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading digital CX solutions provider in Kuala Lumpur is seeking a Sales Associate. You will close sales opportunities and assist customers with their product needs while meeting key performance metrics. The ideal candidate has a diploma or higher, strong communication skills, and is motivated to exceed expectations in a fast-paced environment. Join a company recognized for its commitment to employee growth and wellness, along with competitive compensation and benefits.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Strong learning and development plans

Qualifications

• Minimum 2 years of working experience in the related field.
• Enjoys working in a fast-paced environment.
• Comfortable with computers and learning new systems.

Responsibilities

• Close incoming sales opportunities to meet quotas.
• Assist customers with order placement and product information.
• Maintain product knowledge through training workshops.

Skills

Strong time management skills

Excellent verbal and written communication skills

Ability to work with multiple systems

Motivation to exceed expectations

Ability to balance multiple tasks

Education

Diploma or higher in any field

Job description

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met

Assist customers with order placement, providing product information and advice related to products and services that best suit the customers' needs.

Ensure that products, services and solutions recommended to clients will fulfill their needs.

Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily and monthly targets.

Recognize, document and elevate customer issues or trends following appropriate communication and escalation channels where required.

Maintains product knowledge by attending training workshops and keeping up to date on product material.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferable with 2 years of working experience in the related field is required for this position.

Strong time management skills and motivation to exceed expectations.

Enjoy working in a fast-paced environment and be able to balance multiple tasks at the same time.

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

Excellent verbal and written communication skills in English and the language of supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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