AVP Regional Technical Support Manager

Citibank; Penang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A global financial services company seeks an experienced Regional Team Manager for their CitiConnect Technical Support team in Penang, Malaysia. This leadership role focuses on managing a team for optimal client experience, driving strategic improvements, and enhancing technical onboarding processes. Candidates should possess strong people management skills, technical acumen, and the ability to communicate effectively across various seniorities. The role offers a chance to make a real impact within a respected organization.

Qualifications

• Proven experience in people management and leading cross-regional teams.
• Comfortable with technical discussions and problem-solving.
• Ability to communicate effectively with clients and colleagues at all levels.

Responsibilities

• Directly manage a cross-regional team for productivity and performance.
• Create and execute a strategic vision focused on client experience.
• Drive change and seek continuous improvement in processes.

Skills

People management

Technical comprehension

Client communication

Strategic thinking

Process improvement

Change management

Job description

A global financial services company seeks an experienced Regional Team Manager for their CitiConnect Technical Support team in Penang, Malaysia. This leadership role focuses on managing a team for optimal client experience, driving strategic improvements, and enhancing technical onboarding processes. Candidates should possess strong people management skills, technical acumen, and the ability to communicate effectively across various seniorities. The role offers a chance to make a real impact within a respected organization.