Aviation Customer Success Executive

STRADE AG.; Shah Alam; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A global aviation services provider is seeking a Customer Services Executive in Shah Alam, Malaysia. The role demands strong customer relationship management skills, excellent communication abilities, and a technical or commercial educational background. Candidates should have a minimum of 2 years of relevant experience and be comfortable with digital tools. Join a company that fosters a vibrant culture and embraces diverse talent while revolutionizing the aviation industry.

Benefits

Vibrant company culture

Hybrid work environment

Personal and professional development opportunities

Benchmark driven compensation

Qualifications

• Minimum 2 years of experience in customer success or e-commerce support.
• Strong customer focus and solid business acumen.
• Experience in the aviation industry is a plus.
• Fluent in English, both spoken and written.

Responsibilities

• Manage customer inquiries, quotes, and orders.
• Follow up with customers for revenue generation.
• Act as a liaison between the company and customers.
• Expand business volume through customer relationship strengthening.

Skills

Customer relationship management

Digital tools proficiency

Strong communication

Team collaboration

Education

B.Sc. in a technical or commercial field or equivalent experience

Tools

Jira

Confluence

Job description

A global aviation services provider is seeking a Customer Services Executive in Shah Alam, Malaysia. The role demands strong customer relationship management skills, excellent communication abilities, and a technical or commercial educational background. Candidates should have a minimum of 2 years of relevant experience and be comfortable with digital tools. Join a company that fosters a vibrant culture and embraces diverse talent while revolutionizing the aviation industry.