Automotive Service Advisor | Customer Champion & Upsell

Jobstreet Malaysia; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-established automotive company in Ipoh is seeking a talented Service Advisor/Consultant to provide exceptional customer service and technical support. You will be the primary contact for customers, ensuring their satisfaction through effective communication and problem resolution. Ideal candidates should have a minimum of 2 years in a customer-facing role, strong interpersonal skills, and a commitment to exceeding customer expectations. The position offers performance incentives, bonuses, and additional benefits.

Benefits

Monthly performance incentive

Annual increment

Annual bonus

Lunch provided

Hospitalization insurance coverage

Uniforms

Qualifications

• Minimum 2 years of experience in a customer-facing role, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving and critical-thinking skills.

Responsibilities

• Serve as the primary point of contact for customers.
• Assist customers in understanding the service and repair process.
• Collaborate with the technical team to resolve vehicle issues.

Skills

Customer service skills

Communication skills

Problem-solving skills

Interpersonal skills

Job description

A well-established automotive company in Ipoh is seeking a talented Service Advisor/Consultant to provide exceptional customer service and technical support. You will be the primary contact for customers, ensuring their satisfaction through effective communication and problem resolution. Ideal candidates should have a minimum of 2 years in a customer-facing role, strong interpersonal skills, and a commitment to exceeding customer expectations. The position offers performance incentives, bonuses, and additional benefits.