Automotive Service Advisor

D'HUB; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service center in Klang City is seeking a Service Advisor to provide expert advice on vehicle maintenance and repair needs. This role includes greeting customers, assessing service needs, scheduling appointments, and ensuring high customer satisfaction through professional interactions. Candidates should have at least an SPM or equivalent, with a preference for those holding a diploma or degree in automotive. Strong customer service, communication, and teamwork skills are essential. This position offers a premium working environment and various employee benefits.

Benefits

Premium and Comfortable Working Environment

Company Cafe

Medical Claim

Annual Dinner

Festive Celebration

Qualifications

• Candidate must possess at least a SPM or equivalent qualification.
• A Diploma or Degree in Automotive or a related field is an advantage.
• 2-5 years in automotive service experience is preferred.

Responsibilities

• Provide expert advice on vehicle maintenance and repair needs.
• Greet customers and assess service needs.
• Schedule service appointments efficiently with mechanics.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Teamwork

Attention to detail

Education

SPM or equivalent

Diploma or Degree in Automotive or related field

Job description

Salary Structure

Basic: RM2000 to RM2500 (Based on experience and qualifications, negotiable) + Performance Incentive: Up to RM3000 (Based on Group Sales Performance)

Operation Hours

9 am to 6 pm (Monday-Saturday)

Responsibilities

• Provide expert advice on vehicle maintenance and repair needs while promoting additional services such as Body & Paint, Coating Detailing, PPF & Wrapping, Car Accessories, and more—ensuring excellent customer satisfaction through professional and courteous interactions.
• Greet customers, assess their service needs, prepare accurate cost estimates, and actively recommend suitable services or maintenance packages.
• Schedule and coordinate service appointments efficiently with mechanics, technicians, and the parts department to ensure smooth workflow and timely service delivery.
• Accurately document service details, respond to customer inquiries and complaints, and follow up on pending services or unresolved issues to maintain high customer satisfaction.
• Supervise the quality of completed work, conduct final vehicle inspections, and manage proper handover to customers.
• Perform daily opening and closing tasks, including answering phone calls, handling walk-in customers, and processing payments.
• Support overall branch operations by performing ad hoc duties and assisting other departments when necessary.

Skills and Qualifications

• Candidate must possess at least a SPM or equivalent qualification.
• A Diploma or Degree in Automotive or a related field is an advantage.
• 2-5 years in automotive service (dealership, garage, or service centre).
• Strong customer service and communication skills.
• Basic technical knowledge of automotive systems.
• Problem-solving and organizational abilities.
• Sales and attention to detail.
• Ability to work well in a team and adapt to a fast-paced environment.
• Must be able to communicate in English and Bahasa Malaysia.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Employee Benefits

• Premium and Comfortable Working Environment
• Company Cafe
• Medical Claim
• Annual Dinner
• Festive Celebration