Auto Customer Experience Specialist - Complaint Resolution

CARSOME; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company in Petaling Jaya is looking for a highly skilled individual to manage and resolve customer complaints effectively. The ideal candidate should possess at least a diploma or degree and have a minimum of 2 years of experience in customer service or complaint resolution, preferably in the automotive sector. Strong communication skills in English and Bahasa Malaysia are essential. This role involves close coordination with various departments and the ability to handle high-pressure customer situations with professionalism.

Qualifications

• Minimum 2 years of experience in customer service or complaint resolution.
• Must have knowledge or experience in the automotive industry.
• Ability to work beyond standard office hours if required.

Responsibilities

• Manage and resolve customer complaints and disputes.
• Document each case thoroughly and draft proposals.
• Liaise with tribunals and legal teams as necessary.

Skills

Strong communication skills in English

Strong communication skills in Bahasa Malaysia

Good investigative skills

Problem-solving skills

Ability to handle high-pressure situations

Education

Diploma or degree in any related field

Tools

CRM tools

Microsoft Office (Word, Excel)

Job description

A leading automotive company in Petaling Jaya is looking for a highly skilled individual to manage and resolve customer complaints effectively. The ideal candidate should possess at least a diploma or degree and have a minimum of 2 years of experience in customer service or complaint resolution, preferably in the automotive sector. Strong communication skills in English and Bahasa Malaysia are essential. This role involves close coordination with various departments and the ability to handle high-pressure customer situations with professionalism.