Authorizer - Digital Banking, Cards & Merchant Business

BSN; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading bank in Kuala Lumpur is looking for an Authorizer in Digital Banking, Cards & Merchant Business. The role involves monitoring and authorizing customer transactions, enhancing customer satisfaction, and handling banking requests. Candidates should have a minimum diploma, good communication skills, and be willing to work shifts. Experience in customer service or call centers, particularly in banking, is preferred. The position offers an opportunity to work in a dynamic environment with responsibilities essential to minimizing fraud and improving service quality.

Qualifications

• Minimum Diploma in any related field.
• Good communication skills and strong phone etiquette.
• Willing to work on shifts, including weekends/public holidays.
• Call Centre or Customer Service with banking experience is an advantage.

Responsibilities

• Responsible for monitoring and authorizing customer transactions to minimize fraud losses.
• Aims to enhance customer satisfaction and protect the bank's interests.
• Reviews customer account statuses for smooth transaction processing.
• Handles authorization requests from banks and merchants via phone and email.
• Monitors suspicious transactions using the Fraud Detection Module (FDM).
• Provides support to merchants and resolves complaints efficiently.
• Engages with customers to address inquiries and improve service quality.

Skills

Good communication skills

Strong phone etiquette

Education

Minimum Diploma in any related field

Tools

Knowledge of card systems (OCMS, Silverlake, Visa/Mastercard)

Job description

Authorizer - Digital Banking, Cards & Merchant Business

Responsible for monitoring and authorizing customer transactions to minimize fraud losses.

Aims to enhance customer satisfaction and protect the bank's interests

Reviews customer account statuses for smooth transaction processing.

Handles authorization requests from banks and merchants via phone and email.

Monitors suspicious transactions using the Fraud Detection Module (FDM).

Provides support to merchants and resolves complaints efficiently.

Engages with customers to address inquiries and improve service quality.

Job Requirements

Minimum Diploma in any related field.

Good communication skills and strong phone etiquette.

Willing to work on shifts, including weekends/public holidays.

Call Centre or Customer Service with banking experience is an advantage.

Knowledge of card systems such as OCMS, Silverlake, Visa/Mastercard platform is preferred.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .