Asst. Manager - Operation Improvement (Credit Assessment Dept)

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial services company in Kuala Lumpur is looking for an Assistant Manager - Operation Improvement. This role focuses on enhancing operational excellence within the Credit Assessment Department by identifying improvement areas, managing user acceptance testing, and ensuring system readiness. The successful candidate will need a Bachelor's degree and at least 5 years of relevant experience in operations improvement or financial services. Strong analytical skills and the ability to collaborate with various stakeholders are essential.

Qualifications

• 5 years' experience in operations improvement or system enhancement.
• Hands-on experience in UAT cycles and BRD preparation.
• Ability to manage system issue troubleshooting effectively.

Responsibilities

• Identify areas for operational improvement and coordinate with stakeholders.
• Lead UAT for system enhancements and ensure successful implementation.
• Develop documentation and conduct internal training sessions.

Skills

Analytical skills

Problem-solving

Decision-making

Communication skills

Leadership

Education

Bachelor’s degree in Business, IT, Finance, or related field

Job description

Asst. Manager - Operation Improvement (Credit Assessment Dept)

We are looking for a proactive and analytical Assistant Manager – Operation Improvement to support our Credit Assessment Department (CAD). This role is key in driving operational excellence through process improvements, system enhancements, and UAT management. You will lead improvement initiatives, collaborate with cross-functional teams, and ensure operational readiness for system or policy changes.

Operational Improvement & Issue Identification

• Identify critical improvement areas related to credit assessment operations, workflow changes, and credit policy updates.
• Coordinate with relevant stakeholders on system stoppers, process change impacts, and corrective actions.

UAT (User Acceptance Testing) Management

• Lead end‑to‑end UAT activities for system enhancement and process improvement projects.
• Develop and review test scripts, plan and conduct UAT, troubleshoot errors, and ensure successful Go‑Live implementation.

Requirement Gathering & System Enhancement

• Lead the preparation and review of User Requirement documents (BRD) for system improvements.
• Provide guidance to team members in developing BRDs and solution proposals.

Operational Issue Resolution

• Handle operational system issues and coordinate with internal teams, vendors, and IT Group to ensure timely resolution.
• Manage tasks such as UAR creation, CCRIS (B2B) error fixes, application servicing (IR), and escalation of system‑related issues.

Documentation & Training

• Develop and maintain manuals, guidelines, SOPs, and system documentation.
• Prepare training materials and conduct internal training/briefing sessions to ensure operational readiness.

Stakeholder Engagement & Reporting

• Work closely with Section Head on progress updates, productivity, planning, and operational challenges.
• Collaborate with cross‑functional teams, including ITG, CPD, vendors, and other business units, on UAT planning and system‑related matters.

Job Requirement

• Bachelor’s degree in Business, IT, Finance, or related field.
• Minimum 5 years’ experience in operations improvement, business process, UAT, or system enhancement—preferably in financial services/credit assessment.
• Strong analytical, problem‑solving, and decision‑making skills.
• Hands‑on experience in UAT cycles, BRD preparation, and system issue troubleshooting.
• Excellent communication skills and ability to work with cross‑functional teams.
• Proactive, structured, and able to lead improvement initiatives independently.