Associate Training Consultant

BIPO Service; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global payroll solutions provider in Kuala Lumpur seeks a dedicated professional to produce user-friendly documentation and deliver training programs on their HRMS. Candidates should have a bachelor's degree in a relevant field and excellent English communication skills, with a preference for those fluent in Mandarin. This role offers an opportunity to engage daily with cross-functional teams and support user adoption of new features. The ideal person is proactive, a fast learner, and adept at managing multiple tasks efficiently.

Qualifications

• Bachelor's degree in any relevant discipline is required.
• Proficiency in English and Mandarin is vital for communication.
• Ability to manage multiple deadlines and be proactive in learning.

Responsibilities

• Create and maintain user-friendly documentation for HRMS modules.
• Deliver internal training programs on HRMS features.
• Collaborate with Product and R&D teams ensuring content accuracy.
• Support colleagues in using the HRMS effectively.

Skills

Excellent written and spoken English

Native or business-fluent Mandarin

Strong desire to master software

Good time-management

Basic knowledge of SQL

Education

Bachelor’s degree in HR, Business, IT, Communication, Psychology, Mass Comm, Education

Job description

Company Overview

Established in 2010 and headquartered in Singapore, BIPO is a global payroll and people solutions provider. Our comprehensive total HR solutions include our Human Capital Management (HCM) suite, Global Payroll Outsourcing (GPO) and Employer of Record (EOR) service across 160+ global markets.

We are better connected to support companies’ payroll and people solutions needs through a global network of 40+ offices, four R&D centres, and business partners across 160+ markets. To date, we have served 560,000+ headcounts and 3,300+ clients.

Key Responsibilities

• Write and maintain accurate, user-friendly documentation: release notes, user guides, process workflows, FAQs, and knowledge base articles for all HRMS modules
• Deliver internal training programs (live virtual sessions, recorded videos, quick-start guides, hands‑on workshops) on new features and major releases
• Work daily with our Product and R&D teams to ensure 100% accuracy in all content
• Be the friendly ‘go-to-person’ who helps colleagues understand how to use the HRMS
• Created user guides, video tutorials, or training decks for university projects, clubs, or internships
• Used any HR system before (Workday, SAP SuccessFactors, BambooHR, etc.)
• Participated in case competitions, training workshops, or teaching assistant roles

Relevant Experience and Qualifications

• Bachelor’s degree (any discipline – HR, Business, IT, Communication, Psychology, Mass Comm, Education, etc.)
• Excellent written and spoken English
• Native or business‑fluent Mandarin strongly preferred (daily spoken and written communication with internal team)
• Strong desire to master software and explain it simply to others
• Comfortable presenting in front of groups (online & offline)
• Fast learner, proactive, and not afraid to ask questions
• Good time-management and bale to handle multiple deadlines
• Basic knowledge of SQL is a bonus for understanding reports and data queries but not required (we will teach you)