Associate Technical Engineer EUC Software

CTC Global Sdn Bhd; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology solutions provider in Malaysia seeks an Associate Technical Engineer to assist in the setup and support of EUC software such as Active Directory and Office 365. The ideal candidate has a degree in Computer Science or Engineering and at least 6 months of relevant experience. Strong communication skills, teamwork, and a dedication to excellent customer service are essential for success in this fast-paced environment. The role includes troubleshooting, project support, and participation in quality control throughout project lifecycles.

Qualifications

• Minimum 6 months of hands-on experience in technical roles, particularly with EUC software.
• Familiarity with third-party archive systems like Symantec Enterprise Vault is an advantage.

Responsibilities

• Assist in setting up, configuring and supporting EUC software at client sites.
• Provide support to project rollouts in implementing and deploying EUC software.
• Help perform audits to assess discrepancies between IT configurations.
• Troubleshoot basic software issues, escalating complex issues to senior engineers.
• Provide support to client IT managers under minimal supervision.
• Participate in testing phases and verification procedures throughout the project lifecycle.

Skills

Customer Service

Communication Skills

Technical Knowledge

Teamwork

Adaptability

Education

Diploma or Bachelor’s degree in Computer Science or Engineering

Job description

Associate Technical Engineer – EUC Software

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively. In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group. Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country‑wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

Responsibilities

• Software Setup and Configuration: Assist in setting up, configuring and supporting EUC software, including Active Directory (AD), Exchange, Office 365, and SCCM at client sites.
• Project Support: Provide support to project rollouts in implementing and deploying EUC software, ensuring the project scope aligns with the client’s IT environment.
• Technical Audits: Help perform audits to assess discrepancies between current and desired IT configurations.
• Issue Escalation and Resolution: Troubleshoot basic software issues, escalating complex issues to senior engineers.
• Client Support: Provide support to client IT managers under minimal supervision, offering technical guidance when necessary. Participate in preventive maintenance activities.
• Quality Control: Participate in testing phases and verification procedures throughout the project lifecycle.

Qualifications and Experience

• Diploma or Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum 6 months of hands‑on experience in technical roles, particularly with EUC software (e.g., Windows operating systems).
• Microsoft certifications are advantageous but not required.
• Technical Knowledge: Familiarity with third‑party archive systems like Symantec Enterprise Vault, EAS, EMC Source One, and Email Xtender, and how they integrate with Exchange, is an added advantage.
• Communication Skills: Strong oral and written communication skills, with keen attention to detail.
• Customer Service: Demonstrated dedication to delivering excellent service and support.
• Teamwork: Ability to work collaboratively in a high‑pressure, fast‑paced environment while managing multiple tasks.
• Adaptability: Quick to learn and extend current software functionalities and integrate third‑party products to meet evolving requirements.