Associate Technical Consultant

SYSTEX Asia; Subang Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading consulting firm in Selangor is seeking a Consultant to engage with clients, delivering technical solutions and collaborating with different teams. The ideal candidate should have a diploma in IT and at least 4 years of relevant experience, with strong communication skills and technical knowledge in various platforms like Citrix and Microsoft. Proficiency in English is necessary, and Mandarin speaking is a plus.

Qualifications

• 4+ years of working experience in implementations or Pre-Sales.
• Hands-on experience as a consultant and implementer.
• Good spoken and written proficiency in English; Mandarin preferred.

Responsibilities

• Engage with clients to gather business and technical requirements.
• Provide technical leadership during solution discovery and development.
• Conduct technical demonstrations and presentations.

Skills

Technical communication

Problem-solving

Presentation skills

Education

Diploma in IT / Computer Studies or equivalent

Tools

Citrix

Microsoft 365

AWS

Azure

ManageEngine

Job description

Overview

Job Family / Department: Consultant / Technical

Reporting: Manager, Technical Services

Responsibilities

• Engage with the Clients to understand business and technical requirements.
• A strong technical knowledge to identify and understand customer challenges.
• Work with the sales team to develop and execute solutions meeting customers' business requirements.
• Conduct technical product demonstrations, presentations and technical proposals.
• Synergy with cross-functional teams through technical collaboration.
• Proactively guide the team in performing technical fault isolation or troubleshooting.
• Engage and work with the respective principal or party on the delivery of technical proposals.
• Contribute to achieving the Technical GP target and also team effort by accomplishing related results as needed.

Pre-Sales Solution and Service Delivery

• Understanding of systems architecture across the solution landscape – private cloud solutions, data and endpoint security and cloud technologies.
• Provide technical leadership during requirements discovery & solution development, and bridge with internal teams to ensure the solutions are met.
• Deliver solution design/architecture, proposal, bill of materials and solution presentation.
• Collaborate with internal sales to prepare the solutions, technical documentation and clarification.
• Lead and deliver Proof of Concept and demo; create a reference architecture for business use cases.

Performance Requirements

• Presentation, strong communication and problem-solving skills.
• Ability to perform technical requirements efficiently and effectively.
• Initiative and continuously explore emerging technology through hands-on learning.
• In-depth knowledge of implementation methodologies and best practices.
• Ability to work independently with significant "attention to detail".

Technology Competencies and Experience Requirements

• Hands-on experience as a consultant and implementer.
• Understanding of IT compliance and scalability best practices.
• Experience with the data centre infrastructure and networking.
• Experience and in-depth knowledge of Citrix, Broadcom and Microsoft platforms.
• Knowledge of data centre infrastructure hardware, including server, storage and networking components.
• Knowledge of the Microsoft 365 suite & ManageEngine solutions.
• Knowledge of data protection strategies, backup, replication and disaster recovery.
• Familiar with Endpoint Security – Endpoint Detection and Response and related solutions.
• Familiar with Public Cloud IaaS Solutions (AWS, Azure) & Linux is an advantage.
• Relevant technical certifications (e.g., Citrix, Microsoft, VMware, Cisco, Veeam) are an advantage.
• 4+ years of working experience in implementations or Pre-Sales.

Education or Certification

• Minimum a Diploma in IT / Computer Studies or equivalent.
• Good Spoken & written proficiency in English; Mandarin-speaking candidates are preferred to effectively communicate with Mandarin-speaking clients.